Effective Date: 1st January, 2020
Last Updated on 1st January, 2020
describe the terms under which Seekify Pte Ltd (“We”,
provide a subscriber access to and use of Our Service(s) (“You”,
By accessing and/or using Our Service, a) You agree to be bound by
b)You warrant to us that you are of 18 years or above and are
competent to enter into this agreement c) That, in the event you are
entering into these Terms on behalf of any entity/company or its
group, you possess the requisite authority to bind such entities,
company or its groups to these Terms. If you do not agree to these
Terms, You should immediately cease using our Service(s).
Seekify Pte Ltd and Customer
shall be individually referred to as “Party”
and collectively as “Parties”.
to Your compliance with these Terms and solely during the
Subscription Term, You shall have the limited, non-exclusive,
revocable right to access and use the Service(s) for your internal
business purposes in accordance with the subscription plan as
specifically stated in Our website.
Your access and use of the Service(s) is restricted to the
specified number of individual Users as specified in Our website
unless and otherwise specified in the relevant Order Form executed
between Us and Yourself. Each User shall be identified using unique
login information such as usernames and passwords (“User
and such User Login shall be used only by one individual.
You agree not to (a) license, sublicense, sell, resell, rent,
lease, transfer, assign, distribute, time share or otherwise
commercially exploit or make the Service(s) available to any third
party, other than Users in furtherance of Your internal business
purposes as expressly permitted by these Terms; (b) modify, adapt,
or hack the Service(s) or otherwise attempt to gain or gain
unauthorized access to the Service(s) or related systems or
networks; (c) use the Service(s), store or transmit Customer Data
in violation of applicable laws and regulations, including but not
limited to violation of any person’s privacy rights; (d) use the
Service(s) to store or transmit any content that infringes upon any
person’s intellectual property rights or is unlawful, racist,
hateful, abusive, libelous, obscene, or discriminatory; (e) use the
Service(s) to knowingly post, transmit, upload, link to, send or
store any viruses, malware, Trojan horses, time bombs, or any other
similar harmful software; or (f) use the Service(s) for the
purposes of cookie tracking, ad exchanges, ad networks or data
We inform You that a specified activity or purpose is prohibited
with respect to the Service(s), You will immediately ceases use of
the Service(s) for such prohibited activity or purpose.
shall be responsible for i) identifying the categories and sources
of Base Data to be Processed by Us for the purpose of providing the
Service(s), ii) providing instructions to Us in obtaining such Base
Data on Your Behalf iii) obtaining and maintaining necessary
authorizations, approvals and permissions for Us to Process such
Base Data for the purpose of providing the Service(s) (iv)ensuring
the accuracy and sufficiency of Base Data (v) establishing notices
or policies for and ensuring compliance with all applicable laws
and regulations relating to the collection and transmission of
Personal Data of individuals who are Users and/or End Users. You
acknowledge and agree that We shall have no liability for claims
arising from Our compliance as per Your inputs and instructions
provided under Clause 2.4 or from inaccurate or insufficient Base
may request a demo of Our Service(s) or a trial of the Service(s)
by creation of accounts for trial use for a limited period of time
The Trial Period shall be subject to these Terms and any additional
terms that We specify. We, in our sole discretion, shall have the
right to terminate the Service(s) and Your right to use the
Service(s) at any time during the Trial Period and for any reason,
without being liable to You.
enhancements, new features or updates (“Updates”)
to the Service(s) are also subject to these Terms and We reserve
the right to deploy Updates at any time.
Service(s) may temporarily be unavailable due to scheduled downtime
for upgrades and maintenance in which case We shall use
commercially reasonable endeavors to notify You in advance.
anything to the contrary contained elsewhere, We shall not be
liable for unavailability of the Service(s) caused by circumstances
beyond Our reasonable control, such as, but not limited to, acts of
God, acts of government, acts of terror or civil unrest, technical
failures (including, without limitation, inability to access the
internet), or acts undertaken by third parties, including without
limitation, distributed denial of service attacks.
for the rights granted to You under Clause 1, all rights, title and
interest in and to all intellectual property and/or proprietary
rights, title and interest in or related to the Service(s),
including patents, inventions, copyrights, trademarks, domain
names, trade secrets or know-how (collectively, “Intellectual
shall belong to and remain exclusively with Us. You shall retain
all ownership over Customer Data.
shall have a royalty-free, worldwide, transferable, sub-licensable,
irrevocable and perpetual license to incorporate into the
Service(s) or otherwise use any of Your suggestions, enhancement
requests, recommendations or other feedbacks.
rights not expressly provided to You herein are reserved.
acknowledge and agree that Your use of Third-party Services will be
subject to the terms and conditions and privacy policies of such
third-party and that We shall not be liable for Your enablement,
access or use of such Third-party Services, including Your data
processed by such third party. You should contact that Third- party
service provider for any issues arising in connection with use of
such Third-party Service.
Unless otherwise mentioned otherwise in an Order Form, all charges
associated with Your Account (“Subscription
are due in full and payable in advance in accordance with Clause
6.2, when You subscribe to the Service(s).
You hereby authorize Us and Our authorized agents to bill/ invoice
You for the Service(s) (and any renewal thereof). Unless otherwise
stated in an Order Form, You shall make payment within thirty (30)
days of receiving the invoice.
Your subscription to the Service(s) will renew automatically for a
Subscription Term equivalent in length to the then expiring
Subscription Term as per Our standard Subscription Charges.
Unless otherwise specified in these Terms, all Subscription Charges
are non-refundable. No refunds shall be issued for partial use or
non-use of the Service(s).
Payments/Non-payment of Subscription Charges: We
will notify You in the event We do not receive payment towards
Subscription Charges within the due date. We must receive payments
within a maximum of ten (10) days from the date of Our notice. If
We do not receive payment within the foregoing time period, in
addition to the right to other remedies available under law, We may
suspend Your access to and use of the Service(s) until We receive
Your payment towards the Subscription Charges as specified and/or
terminate Your Account.
otherwise stated, the Subscription Charges do not include any
taxes, levies, duties or similar governmental assessments,
including value-added, sales, use or withholding taxes assessable
by any local, state, provincial or foreign jurisdiction
TERMINATION AND SUSPENSION
You may terminate one or more of your Account(s) in the event We
materially breach these Terms , provided that You shall provide an
advance notice of such breach and afford Us not less than thirty
(30) days to cure such breach. In case of such termination We
shall, pro-rata, refund the Subscription Charges for the remainder
of the Subscription Term.
and Termination by Seekify:
In addition to suspension for late payment or non-payment of
Subscription Charges, We may suspend Your access to and use of Your
Account or the Service(s) if You are in violation of these Terms.
We will notify You if your activities violate These Terms and, at
Our sole discretion, provide You with a period of fifteen (15) days
to cure or cease such activities. If You fail to cure or cease such
activities within said Cure Period or if we believe that such
breaches cannot be cured, Your Account shall be terminated. We may
also terminate a Trial Period in accordance with Clause 3.1
Notwithstanding anything contained herein, either Party may
terminate these Terms without notice if the other Party becomes
insolvent, makes or has made an assignment for the benefit of
creditors, is the subject of proceedings in voluntary or
involuntary bankruptcy instituted on behalf of or against such
Party (except for involuntary bankruptcies which are dismissed
within sixty (60) days), or has a receiver or trustee appointed for
substantially all of its property.
of Terminating Customer’s Account: Following
the termination of Your Account either by Us or by Yourself, You
may contact us for the deletion of Customer Data as per clause
DATA PRIVACY AND SECURITY
You choose, or are provided with, a user identification code,
login, password or any other piece of information as part of Our
security procedures, You must treat such information as
confidential. You must not disclose it to any third party. We shall
have the right to disable any user identification code or password,
whether chosen by You or allocated by Us, at any time, if in Our
reasonable opinion, You have failed to comply with any of the
provisions of these Terms. We will not be responsible for any
activities, including any attempted or actual access or loss of
data occurring in Your account as a result of your non-compliance
of obligations under the Clause 8.1.
Each of the Parties will protect the other’s Confidential
Information from unauthorized use, access or disclosure in the same
manner as each of the Parties protects its own Confidential
Information, and in any event, no less than reasonable care. Except
as otherwise expressly permitted pursuant to these Terms, each of
the Parties may use the other’s Confidential Information solely
to exercise its respective rights and perform its respective
obligations under these Terms and shall disclose such Confidential
Information solely to those of its respective employees,
representatives and agents who have a need to know such
Confidential Information for such purposes and who are bound to
maintain the confidentiality of, and not misuse, such Confidential
Information. The provisions of this clause shall supersede any
non-disclosure agreement by and between the Parties entered prior
to these Terms that would purport to address the confidentiality of
Customer Data and such agreement shall have no further force or
effect with respect to Customer Data.
of Customer Data:
We use appropriate technical and organizational measures to protect
the Customer Data as specified in
The measures used are designed to provide a level of security
appropriate to the risk of Processing the Customer Data. We shall,
without undue delay, notify You of any accidental or unlawful
destruction, loss, alteration, unauthorized disclosure of, or
access to the Customer Data processed by Us.
understand and acknowledge that, in connection with the use of the
Service by Yourself, Your Users and/or End Users, We Process any
Personal Data only on Your behalf and we both hereby agree that
You shall be deemed to be the data controller and We shall be
deemed to be the data processor as those terms are understood under
the GDPR. We shall Process such Personal Data only for the
purposes of providing the Service(s) and in accordance with these
Terms and applicable data privacy laws.
acknowledge and agree that We may access or disclose information
about You, Your Account, Users, including Customer Data, in order
to (a) comply with the law or respond to lawful requests or legal
process; or (b) prevent any infringement of Group Companies’ or
Our customers’ proprietary rights. Further, at Our sole
discretion, any suspected fraudulent, abusive, or illegal activity
by You may be referred to law enforcement authorities.
understand and agree that We may aggregate statistical information
related to the performance of the Service(s), including record id,
create/ update dates and other timestamps, source, group, team,
region, agent and performance related properties of ticket for
purposes of updating and/or improving the Service(s), provided that
such information does not identify You as the source of such data
or include and personally identifiable information.
shall not disclose (and shall not permit any individual to
disclose) any special categories of personal data (as defined under
GDPR) to Us for Processing. We shall ensure that any person We
authorize to Process Service Data shall protect the Service Data in
accordance with Our confidentiality obligations under these Terms.
consent to Us engaging third party sub-processors to process
Service Data for provision of the Service provided that: (i) We
maintain an up-to-date list of its sub-processors at Security Policy
We shall update with details of any change in sub-processors prior
to any such change; (ii) We impose data protection terms on any
sub-processor We appoint that require them to protect the Data to
the standard required by applicable data protection law; and (iii)
We remain liable for any breach of this clause that is caused by an
act, error or omission of the sub-processor. You may object to Our
appointment or replacement of a sub-processor prior to its
appointment or replacement, provided such objection is based on
reasonable grounds relating to data protection. In such event, We
will either not appoint or replace the sub-processor or, if this is
not possible, You may terminate these Terms(without prejudice to
any fees incurred by You prior to suspension or termination)
shall reasonably assist You, at Your expense, to enable you to
respond to any request from a data subject to exercise any of its
rights under applicable data protection law (including its rights
of access, correction, objection, erasure and data portability, as
applicable). In the event that any such request, correspondence,
enquiry or complaint is made directly to Us, We shall promptly
inform Customer providing full details of the same.
shall reasonably assist the You, at Your expense, in meeting Your
obligations under applicable data protection laws.
Processed Data is generated Seekify deletes the Base Data. Subject
to the frequency at which Insights Data is required to be generated
from the Processed Data for provision of the Service(s), Processed
Data shall be deleted once Insights Data is generated therefrom,
unless the Customer has requested Seekify to maintain Processed
Data in the structured form for a specific period of time not
exceeding three (3) months from the date on which it has been
processed. Insights Data shall be retained by Seekify for the
Subscription Term and for fifteen (15) days following effective
termination of Customer’s Account(s) beyond which Seekify shall
delete Insights Data.
SERVICE(S), INCLUDING ALL SERVER AND NETWORK COMPONENTS ARE
PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. ALL
EXPRESS OR IMPLIED REPRESENTATIONS AND WARRANTIES, INCLUDING ANY
IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR
PURPOSE, OR NON-INFRINGEMENT, ARE HEREBY EXCLUDED.
ACKNOWLEDGE THAT WE DO NOT WARRANT THAT THE ACCESS TO THE
SERVICE(S), WHICH IS PROVIDED OVER INTERNET AND VARIOUS
TELECOMMUNICATIONS NETWORKS, ALL OF WHICH ARE BEYOND OUR CONTROL,
WILL BE UNINTERRUPTED, TIMELY, SECURE, ERROR-FREE OR FREE FROM
VIRUSES OR OTHER MALICIOUS SOFTWARE.
THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL
EITHER PARTY BE LIABLE TO ANY PERSON FOR ANY INDIRECT, INCIDENTAL,
SPECIAL, PUNITIVE, COVER OR CONSEQUENTIAL DAMAGES (INCLUDING,
WITHOUT LIMITATION, DAMAGES FOR LOST PROFITS, LOST REVENUE, LOST
SALES, LOST GOODWILL, LOSS OF USE OR LOST CONTENT, IMPACT ON
BUSINESS, BUSINESS INTERRUPTION, LOSS OF ANTICIPATED SAVINGS, LOSS
OF BUSINESS OPPORTUNITY) HOWEVER CAUSED, UNDER ANY THEORY OF
LIABILITY, INCLUDING, WITHOUT LIMITATION, CONTRACT, TORT, WARRANTY,
BREACH OF STATUTORY DUTY,NEGLIGENCE OR OTHERWISE, EVEN IF A PARTY
HAS BEEN ADVISED AS TO THE POSSIBILITY OF SUCH DAMAGES OR COULD
HAVE FORESEEN SUCH DAMAGES. TO THE MAXIMUM EXTENT PERMITTED BY
APPLICABLE LAW, OUR AGGREGATE LIABILITY AND THAT OF OUR AFFILIATES,
OFFICERS, EMPLOYEES, AGENTS, SUPPLIERS AND LICENSORS, RELATING TO
THE SERVICE(S), WILL BE LIMITED TO AN AMOUNT EQUAL TO THE LOWER OF
(A) TWELVE MONTHS OF THE SUBSCRIPTION CHARGES FOR THE SERVICE(S) TO
WHICH THE CLAIM RELATES; OR (B) THE SUBSCRIPTION CHARGES PAID BY
YOU, FOR THE SERVICE(S) TO WHICH THE CLAIM RELATES PRIOR TO THE
FIRST EVENT OR OCCURRENCE GIVING RISE TO SUCH LIABILITY.
JURISDICTIONS WHICH DO NOT PERMIT THE EXCLUSION OF IMPLIED
WARRANTIES OR LIMITATION OF LIABILITY FOR INCIDENTAL OR
CONSEQUENTIAL DAMAGES, OUR LIABILITY WILL BE LIMITED TO THE
GREATEST EXTENT PERMITTED BY LAW.
ANYTHING ELSE TO THE CONTRARY, WE DISCLAIM ALL LIABILITIES, TO THE
MAXIMUM EXTENT PERMITTED BY LAW, WITH RESPECT TO THE SERVICES
OFFERED DURING THE TRIAL PERIOD.
Subject to Your compliance with these Terms, We will indemnify and
hold You harmless, from and against any claim brought against You
by a third party alleging that the Service(s) subscribed infringes
or misappropriates such third party’s valid patent, copyright, or
trademark (an “IP
We shall at our expense, defend such IP Claim and pay damages
finally awarded against You in connection therewith, including the
reasonable fees and expenses of the attorneys, provided that (a)
You promptly notify Us of the threat or notice of such IP Claim;
(b) We will have the sole and exclusive control and authority to
select defense attorneys, defend and/or settle any such IP Claim;
and (c) You shall fully cooperate with Us in connection therewith.
We will have no liability or obligation with respect to any IP
Claim if such claim is caused by (i) compliance with designs, data,
instructions or specifications provided by You; (ii) modification
of the Service(s) by anyone apart from Us; or (iii) the
combination, operation or use of the Service(s) with other hardware
or software where the Service(s) would not by themselves be
infringing. If Your use of the Service(s) has become, or in Our
opinion is likely to become, the subject of any IP Claim, We may at
Our own option and expense (a) procure the right for You to
continue using the Service(s) as set forth hereunder; (b) replace
or modify the Service(s) to make it non-infringing; or (c) if
options (a) or (b) are not commercially and reasonably practicable
as determined by Us , terminate Your subscription to the Service(s)
and repay You , on a pro-rated basis, any Subscription Charges that
You had previously paid Us for the corresponding unused portion.
This Clause 11.1 states Our sole, exclusive and entire liability to
You and constitutes Your sole remedy with respect to an IP Claim
brought by reason of access to or use of the Service(s).
You will indemnify and hold Us harmless against any claim brought
by a third party against Us, Our respective employees, officers,
directors and agents arising from Your acts or omissions in
connection with Clause 2 of these Terms provided that (a) We
promptly notify You of the threat or notice of such a claim, (b)
You will have the sole and exclusive control and authority to
select defense attorneys, defend and/or settle any such claim; and
(c) We shall fully cooperate with You in connection therewith. You
will have no obligation or liability with respect to any such claim
arising out of Our gross negligence or willful misconduct.
ENTIRE AGREEMENT; REVISIONS
to its Affiliates/within its group companies, neither party may,
directly or indirectly, assign all or any part of these Terms or
its respective rights under these Terms or delegate performance of
its respective duties under these Terms without the prior consent,
which consent shall not be unreasonably withheld, of the other
party. In the event of assignment to an Affiliate, the party
assigning its performance shall promptly intimate the other party
of such assignment and shall not default in any of its payment
obligations under these Terms. Subject to the foregoing
restrictions, these Terms will be fully binding upon, inure to the
benefit of and be enforceable by the parties and their respective
successors and assigns.
Terms, together with any Order Form(s), constitute the entire
agreement, and supersede any and all prior agreements between us
with regard to the subject matter hereof. These Terms and any Order
Form(s) shall prevail over the terms or conditions in any purchase
order or other order documentation Customer or any entity that
Customer represents provides (all such terms or conditions being
null and void), and, except as expressly stated herein, there are
no other agreements, representations, warranties, or commitments
which may be relied upon by either party with respect to the
subject matter hereof. In the event of a conflict between any
Order Form and these Terms, these Terms shall prevail.
may amend these Terms from time to time, in which case the new
Terms will supersede prior versions. We will notify You not less
than ten (10) days prior to the effective date of any amendments to
these Terms and Your continued use of the Service(s) following the
effective date of any such amendment may be relied upon by Us as
Your acceptance of any such amendment.
If any provision in these Terms is held by a court of competent
jurisdiction to be unenforceable, such provision shall be modified
by the court and interpreted so as to best accomplish the original
provision to the fullest extent permitted by applicable law, and
the remaining provisions of these Terms shall remain in effect. Our
non-exercise of any right under or provision of these Terms does
not constitute a waiver of that right or provision of These Terms.
of the Parties:
The Parties are independent contractors. These Terms does not
create a partnership, franchise, joint venture, agency, fiduciary
or employment relationship among the Parties.
All clauses which, by their nature are intended to survive,
including without limitation Clauses 4 (Intellectual
Privacy and Security; Confidentiality),
and 14 (Definitions)
shall survive any termination of Seekify’s agreement with respect
to use of the Service(s) by the Customer. Termination shall not
limit either Party’s liability for obligations accrued as of or
prior to such termination or for any breach of These Terms.
and Consent to Electronic Communications:
All notices from Us under these Terms may be delivered in writing
(i) by nationally recognized overnight delivery service (“Courier”)
or to the contact mailing address provided by You while subscribing
to the Service(s); or (ii) electronic mail to the e-mail address
provided to Your Account. Our address for a notice is: Seekify at
30 Cecil Street, #19-08 Prudential Tower, Singapore 049712 with a
CC to email@example.com
by electronic mail. All notices shall be deemed to have been given
immediately upon delivery by electronic mail, or if otherwise
delivered upon receipt or, if earlier, two (2) business days after
being deposited in the mail or with a Courier as permitted above.
hereby grant Us a royalty-free, worldwide, transferable license to
use Your trademark or logo to identify You as Our customer on Our
websites and/or marketing collateral
Law and Dispute Resolution:
These Terms shall be governed by the laws of Singapore, without
regard to any conflict of laws principles. You hereby expressly
agree to submit to the exclusive personal jurisdiction of the
courts of Singapore. Any dispute, claim or controversy arising out
of or relating to these Terms or the breach, termination,
enforcement, interpretation or validity thereof, including the
determination of the scope or applicability of these Terms to
arbitrate, shall be determined by arbitration with seat in
Singapore before a single arbitrator to be mutually appointed by
the Parties. The arbitration shall be administered by Singapore
International Arbitration Centre (SIAC) pursuant to its arbitration
rules and procedures. Judgment on the Award may be entered in any
court having jurisdiction. This clause shall not preclude parties
from seeking provisional remedies in aid of arbitration from a
court of appropriate jurisdiction.
When used in these Terms with the
initial letters capitalized, in addition to terms defined elsewhere
in these Terms, the following terms have the following meanings:
means any accounts or instances created by or on behalf of Customer
for access and use of any of the Service(s).
means, with respect to a party, any entity that directly or
indirectly controls, is controlled by, or is under common control
with such party, whereby “control”
(including, with correlative meaning, the terms “controlled by”
and “under common control”) means the possession, directly or
indirectly, of the power to direct, or cause the direction of the
management and policies of such person, whether through the ownership
of voting securities, by contract, or otherwise.
means the application programming interfaces developed, enabled by or
licensed to Seekify that permits access to certain functionality
provided by the Service(s).
means all electronic data, text, messages or other materials,
including Personal Data provided by Customer or provided or obtained
on Customer’s behalf basis which the Service(s) will be provided.
means all information disclosed by one Party to the other Party which
is in tangible form and labeled “confidential” (or with a similar
legend) or which a reasonable person would understand to be
confidential given the nature of the information and circumstances of
disclosure. For purposes of These Terms, Customer Data shall be
deemed Confidential Information. Notwithstanding the foregoing,
Confidential Information shall not include any information which (a)
was publicly known and made generally available in the public domain
prior to the time of disclosure by the disclosing party; (b) becomes
publicly known and made generally available after disclosure by the
disclosing party to the receiving party through no action or inaction
of the receiving party; (c) is already in the possession of the
receiving party at the time of disclosure by the disclosing party as
shown by the receiving party’s files and records prior to the time
of disclosure; (d) is obtained by the receiving party from a third
party without a breach of such third party’s obligations of
confidentiality; (e) is independently developed by the receiving
party without use of or reference to the disclosing party’s
Confidential Information, as shown by documents and other competent
evidence in the receiving party’s possession; or (f) is required by
law to be disclosed by the receiving party, provided that the
receiving party shall, to the extent legally permitted, give the
disclosing party written notice of such requirement prior to
disclosing so that the disclosing party may seek a protective order
or other appropriate relief.
means Base Data, Processed Data and Insights Data
means any written or electronic documentation, images, video, text or
sounds specifying the functionalities of the Service(s) provided or
made available by Seekify to Customer or Customer’s Users through
the Service(s) or otherwise.
End User: means
any person or entity other than Customer or Customer’s Users with
whom Customer interacts using the Service(s).
means the EU General Data Protection Regulation (EU) 2016/279.
Insights Data: means
any data exclusively generated, developed or derived from the
Processed Data by Seekify for the Customer through Customer’s
Account in connection with Customer’s use of the Service
means any service order form or statement of work specifying the
Service(s) subscribed to, particular features and functionalities in
the Service(s) that the Customer wishes to avail and the Subscription
means data relating to a living individual who is or can be
identified either from the data or from the data in conjunction with
other information that is in, or is likely to come into, the
possession of the data controller.
means any operation or set of operations which is performed upon
Personal Data, whether or not by automatic means, such as collection,
recording, organization, storage, adaptation or alteration,
retrieval, consultation, use, disclosure by transmission,
dissemination or otherwise making available, alignment or
combination, blocking, erasure or destruction.
Processed Data: means
data processed in a structured format from the Base Data. This
Processed Data is used to aggregate and generate Insights Data.
cloud based customer experience automation platform provided by
Seekify providing performance insights and enabling automation
for customer experience based on certain Base Data provided by
Customer or any new services that Seekify may introduce as a Service
to which Customer may subscribe to and any updates, modifications or
improvements to the Service(s), including individually and
collectively, Software, the API and any Documentation.
means software provided by Seekify (either by download or access
through the internet) that allows Customer to use any functionality
in connection with the Service(s)
means the period during which Customer has agreed to subscribe to the
Service(s) with respect to any individual User.
shall mean third party application(s) or service(s) integrating with
the Service(s) through APIs.
means those who are designated users within the Service(s), including
an Account administrator, agents and other designated users.