Effective Date: 1st January, 2020
Last Updated on: 1st January, 2020
Data which Seekify collects from You as a Controller.
1.1. “Controller” means the natural or legal person, public authority, agency or other body which alone or jointly
with others, determines the purposes and means of the processing of Personal Data.
1.2. “End-User” means any person or entity with whom the Subscriber interacts using the Service(s).
1.3. “Personal Data” means any information relating to an identified or identifiable natural person (‘data
subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by
reference to an identifier such as a name, an identification number, location data, an online identifier or to one
or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of
that natural person.
1.4. “Service(s)” means the cloud based customer experience automation platform provided by Seekify providing
performance insights and enabling automation for customer experience based on certain data provided by Subscriber or
any new services that Seekify may introduce as a service to which Subscriber may subscribe to and any updates,
modifications or improvements to the service(s).
1.5.“Subscriber” means the natural or legal person that has subscribed to the Service(s) by agreeing to the
1.6. “Terms” means the binding contract between Seekify and You which governs the access and use of the Service(s)
1.7. “Website” means the websites that Seekify operates.
1.8. “You” and “Your” means an identified or identifiable natural person whose Personal Data Seekify processes as a
2) How is Your data collected?
2.1. You directly provide Seekify with most of the data we collect. Seekify collects Personal Data from You when
You: a) Subscribe for any of Seekify’s Service(s) by agreeing to the Terms; b) Use or view Seekify’s Website via
Your browser’s Cookies; c) When You submit web forms on our Website(s) or as you use interactive features of the
Websites, including: participation in surveys, contests, promotions, sweepstakes, requesting customer support, or
otherwise communicating with us; or d) When You download and use the Service(s), Seekify automatically collects
information on the type of device You use, and the operating system version, to perform our agreement with you.
2.2. Seekify may also receive Your Personal Data indirectly as follows: a) from third party sources like databases
and social media but only where we have checked that these third parties either have your consent or are otherwise
legally permitted or required to disclose your personal information to us; b) Seekify may also obtain Personal Data
if You authorize Seekify to connect with a third-party service. Seekify will access and store Your name, email
address(es), current city, profile picture URL, and other Personal Data that the third-party service makes available
to Seekify, and use and disclose it in accordance with this Policy. The Website includes social media features and
widgets that are either hosted by a third-party or hosted directly on the Websites and Your interaction with these
social media features and widgets is governed by the privacy statement of the companies that provide them. You
should check Your privacy settings on these third- party services to understand and change the information sent to
Seekify through these services. This data may be combined with the other information Seekify collects and might
include aggregate level or specific data.
3) Processing of Personal Data
3.1. Seekify processes Your Personal Data to:(a) improve the Websites and the Services; (b) facilitate Your access
to the Websites and Services; (c) process and complete payment transactions; (d) provide customer service and
support; (e) marketing and advertising purposes in compliance with applicable law ; (f) perform analytics in
connection with the Website and Services; (g) investigate and prevent fraudulent transactions, unauthorized access
to the Websites and Service(s), and other illegal activities; (h) personalize the Websites and Service(s); and (i)
for other purposes for which Seekify obtains Your consent.
3.2. Legal basis for processing (EEA Region)
3.2.1. If You are a data subject from the European Economic Area, Seekify’s legal basis for collecting and using the
Personal Data described above will depend on the Personal Data concerned and the specific context in which Seekify
3.2.2. Seekify will normally collect Personal Data from You only where it needs it to perform a contract with You,
where the processing is in Seekify’s legitimate interests and not overridden by Your data protection interests or
fundamental rights and freedoms, or where Seekify has Your consent. In some cases, Seekify may also have a legal
obligation to collect Personal Data from You. If Seekify processes Personal Data with reliance on Your consent, You
may withdraw Your consent at any time.
3.2.3. If You have questions or need further information concerning the legal basis on which Seekify collects and
uses Your Personal Data, please contact Seekify using the contact details provided under the Clause.11.2.
4) Sharing of Personal Data
4.1. You acknowledge that Seekify will share Your Personal Data with its group companies and third-party service
providers so that they may offer You Seekify’s Service(s) and/or to send information or updates to the Service(s) if
You are a Subscriber.
4.2. When Seekify processes Your order where You are a Subscriber, it may send Your Personal Data to and also use
the resulting information from credit reference agencies to prevent fraudulent purchases.
4.3. Seekify shares Personal Data with our third-party service providers that host and maintain the Seekify
Websites, applications, backup, storage, payment processing, analytics and other services. These third-party service
providers may have access to or process Your Personal Data for the purpose of providing these services for us.
4.4. Seekify may share Your Personal Data with third-party providers for marketing purposes in compliance with laws
applicable in this regard.
4.5. Seekify may be required to disclose Your Personal Data in response to: a) lawful requests by public
authorities, including to meet national security or law enforcement requirements and/or b) subpoenas, court orders,
or legal process, or to establish or exercise Seekify’s legal rights or defend against legal claims.
4.6. Seekify may also share Personal Data to assist investigation and prevention of illegal activities, suspected
fraud, situations involving potential threats to the physical safety of any person, violations of Seekify’s Terms,
or as otherwise required by law.
5) International Transfer
Seekify processes Personal Data in USA, Singapore and other countries. If You are a resident of the European
Economic Area and when Your Personal Data is processed outside EEA, Seekify will ensure that the recipient of Your
Personal Data offers an adequate level of protection, for instance by entering into standard contractual clauses for
the transfer of Personal Data as approved by the European Commission (Article 46 General Data Privacy Regulation,
2016), or Seekify will ask You for Your prior consent to such international data transfers.
6) Retention of Personal Data
6.1. Seekify retains the Personal Data collected where an ongoing legitimate business requires retention of such
6.2. In the absence of a need to retain Personal Data under Clause 6.1. above, Seekify will either delete or
aggregate it or, if this is not possible then Seekify will securely store your Personal Data and isolate it from any
further processing until deletion is possible.
7) Security of Personal Data
Seekify uses appropriate technical and organizational measures to protect the Personal Data that it collects and
processes. The measures Seekify uses are designed to provide a level of security appropriate to the risk of
processing Your Personal Data. If you have questions about the security of your Personal Data, please contact us
immediately as described in this Policy.
8) Rights of the data- subjects
If You are a resident of the EEA or Switzerland, You are entitled to the following rights:
You can request Seekify for access, correction, update or request deletion of Your Personal Data.
You can object to processing of Your Personal Data, ask us to restrict processing of Your Personal Data or request
portability of Your Personal Data.
You have the right to opt-out of marketing communications Seekify sends You at any time. You can exercise this right
by clicking on the “unsubscribe” or “opt-out” link in the marketing e-mails Seekify sends You. To opt-out of other
forms of marketing (such as postal marketing or telemarketing), please contact us.
Similarly, if Seekify has collected and processed Your Personal Data with Your consent, then You can withdraw Your
consent at any time. Withdrawing Your consent will not affect the lawfulness of any processing Seekify conducted
prior to your withdrawal, nor will it affect processing of Your Personal Data conducted in reliance on lawful
processing grounds other than consent.
You have the right to complain to a data protection authority about Seekify’s collection and use of Your Personal
Data. For more information, please contact Your local data protection authority.
If you seek access to, or wish to correct, update, modify or delete Your Personal Data Seekify processes, please
contact us at firstname.lastname@example.org. We respond to all requests we receive from individuals wishing to exercise their data protection
rights within a reasonable timeframe in accordance with applicable data protection laws.
9.1. Cookies are text files that are placed on Your computer to collect standard internet log information and
visitor behaviour information by Seekify. When You visit the Website(s), Seekify may collect Personal Data
automatically from You through cookies or similar technology.
9.3. Essential Cookies: Seekify sets essential cookies that enable core functionality such as security, network
management, and accessibility. You may not opt-out of these cookies. However, you may disable these by changing your
browser settings, but this may affect how the Website(s) functions.
9.4. Analytics, Customisation and Advertising Cookies: Seekify sets Google Analytics cookies to help it improve its
Website(s) by collecting and reporting information on how You use it. The cookies collect information in a way that
does not directly identify anyone. Seekify also sets cookies to collect information that is used either in aggregate
form to help Seekify understand how its Website(s) are being used or how effective are marketing campaigns are, to
help customise the Website(s) for You or to make advertising messages more relevant to you. Seekify uses the
following analytics, customisation and advertising cookies:
For further information You can visit allaboutcookies.org.
10) Notice to End-User and other Exclusions
10.1. Seekify’s Service(s) are intended for use by enterprises. Where the Services are made available to You through
a Subscriber, that enterprise is the Controller of Your Personal Data. Your data privacy questions and request
should be submitted to the Seekify Subscriber in its capacity as Your Controller. If You are an individual who
interacts with a Subscriber using our Services, then You will be directed to contact our Subscriber for assistance
with any requests or questions relating to your personal information. Seekify is not responsible for Subscribers’
privacy or security practices which may be different from this Policy. Subscribers to our Services are solely
responsible for establishing policies for and ensuring compliance with all applicable laws and regulations, as well
as any and all privacy policies, agreements or other obligations, relating to the collection of personal information
in connection with the use of our Services by End Users. We collect information under the direction of our
Subscribers, and have no direct relationship with individuals whose personal information we process in connection
with our Subscriber’s use of our Service(s)
10. 2. With the exception of Personal Data collected when You register for an account to access or utilize Seekify’s
Service(s) and other information we collect in connection with Your registration or authentication into our
Service(s), this Policy does not apply in connection with access and use of Seekify’s Service(s). The security and
privacy practices, including how we protect, collect, and use electronic data, text, messages, communications or
other materials submitted to and stored within the Services by You (“Customer Data”), are detailed in and governed
by our Terms or such other applicable agreement between You and Seekify relating to Your access to and Your use of
10.3. Seekify’s Website contains links to other Websites. Seekify’s Policy applies only to their Website(s), so if
privacy statements of any such other websites to understand their Personal Data practices.
11.1. Seekify keeps this Policy under regular review and may update this webpage at any time. This Policy may be
amended at any time and You shall be notified only if there are material changes to this Policy.
11.2. If You have any questions about this Policy please do not hesitate to contact Seekify at email@example.com.